Job Summary

Help Desk Support

  • Location:
    Corona, California
  • Job reference:
    US_EN_6_33209_61402404
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

Are you interested in working for a great company that's the leader in the Healthcare Industry?
 
Are you authorized to work in the U.S. without sponsorship?  (We are unable to work C2C all employees must work
W2).THIS IS A 5 MONTH CONTRACT-TO-HIRE W2 CONTRACT OPPORTUNITY
 
Helpdesk Support- Corona, CA
 
Description:
 
Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.
Additional Job Details
Description:
 
Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.
 
This is a contract to hire position. All FTE positions in this group are filled with contract to hire candidates. Please ensure all candidates are aware of the potential of going full time and being eligible for  extensive benefits program and competitive employee wages.
 
Top 3 - 5 Daily responsibilities
· Provide Level 1 phone support.
· Handle minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support.
· Maintain, develop and support personal computers, servers, local and wide area network, software, and data communications technologies throughout the company, to maximize company-wide productivity and minimize system downtime.
 
Top 3 - 5 Required Skills
· One to three years proven Help Desk experience.
· Ability to perform routine technical processes including troubleshooting client/server, networking, hardware/software, desktop devices, and end user applications .
· Ability to quickly understand systems and how various software, hardware, and networking components work together to produce the technology being used by the customer.
· Type 35-40 wpm
 
Desired skills
· Remedy
· Lotus Notes
· Citrix Technology
· Epic
· VPN/ SSL-RAS
 
Soft Skills:
· Strong oral and written communication skills, to include reading, writing, speaking, and understanding English.
· Exceptional active listening skills.
· Skill and ability to work and communicate with a variety of personalities, to work on a peer-to-peer level with all customers.
· Ability to function independently with minimal supervision.
· Ability to maintain positive and professional attitude within Help Desk and with clients at all times
· Consistently punctual and reliable
 
Minimum educational requirement:
 
· Two-year degree or the equivalent work experience and one to three years in a fast paced technical Help Desk. High School Diploma or GED required,
 


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