Job Summary

Help Desk Technician-El Segundo, CA

  • Location:
    El Segundo, California
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Interested in working in a Help Desk Technician position in El Segundo, CA with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
• Provides technical support to users for moderately complex computer related technical problems on a primary account
• Acts as customer service lead/account specialist
• Provides back-up assistance on other accounts
• Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met
• Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems
• Resolves or refers highly complex technical problems as appropriate
• Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved
• Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates
  Basic / Required Qualifications
• High School Diploma with 5 to 7 years’ experience
• Tech Support Experience
• Help Desk Experience
• Supporting Custom Software
• Expert Customer Service Experience
• Ticketing system experience

  • Experience with Red hat 6.1
  • Configuration/troubleshooting of Linux OS
  • Installing and imaging of Linux OS
  • Knowledge of Linux commands in standalone and enterprise environment
  • Enterprise experience with NIS/YUM command
  • RH Cert is a big plus
  • Experience with Yellow page password changing

Experience with SUDO accounts
If you are interested please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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