Job Summary

Help Desk Technician-Plano, TX

  • Location:
    Plano , Texas
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:

Interested in working in a Help Desk Technician position in Plano, TX with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
• Provides technical support to users for computer-related technical problems on assigned account(s).
• Provides back-up assistance on other accounts as needed.
• Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
• Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.
• Resolves and/or refers more complex technical problems through a defined escalation process.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic / Required Qualifications:
• High school diploma or G.E.D.
• One or more years of technical training in computer support
• Experience working with company products and operating systems
• Experience with solving computer-related problems
• Experience with company escalation policy
• One or more years’ experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory
Strongly Desired Skills:
• One or more years of technical or customer support experience
• One or more years of government or financial institution experience
• Technical experience with computer systems, peripherals, smartphones, remote resolution, networking, VPN
• One or more years’ experience with Remedy, Lotus Notes 8+, SAP, Remote Desktop, Mainframes, Internet Browsers (other than IE)
Other Qualifications:
• Interpersonal skills to interact with customers and team members
• Communications skills
• Organization skills to balance and prioritize work
• Analytical and problem solving skills
• Ability to work in a team environment
If you are interested please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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