Job Summary

Help Desk Technician role in Plano, TX

  • Location:
    Plano, Texas
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

A top multinational IT Service Provider is looking to fill a Help Desk Technician II Job at their Plano, Texas location.
LOCATION: Plano, Texas
Zip Code: 75024
LENGTH: 12 Month Contract to Hire (Will look to convert full time after 12 months based on performance)
This company offers an opportunity to convert full time with an excellent benefits package. Once converted full time there is room for career growth and the opportunity to change verticals and take your career to the next level!
This will be a Help Desk environment for multiple end clients so candidates must have a diverse skill set.
• Active Directory and VPN are a must
• High School Diploma
• Troubleshooting skills-Need to know what questions to ask to get to the root of the problem quickly
• Windows/Outlook software support
• Desktop Support Experience
• Remedy ticketing system preferred, but other ticketing systems will be considered
• A+ certification is preferred
• Flexibility since the processes may change on a day-to-day basis depending on the client they are working with and what the client’s needs are
• Moldable
• Able to take direction
• Multitasking
• Good attendance (there is a point system)
• Ability to thrive in an up-tempo high stress environment.
• Provides technical support to users for basic computer related technical problems.  
• Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
• Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
• Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.  
• Resolves and/or refers more complex technical problems through a defined escalation process.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
• Experience with solving computer related problems.  
• Experience with company products, operation systems and escalation policy.  
• Good communication, interpersonal and organizational skills.  
Is this job tailored just for you?  Our client is ready to begin interviewing for this Help Desk Technician II Job at their Plano, Texas location, so please upload your most recent resume and apply today! Also, be on the look out for a call from a "303" number for a preliminary phone screen.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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