Job Summary

Help Desk Technician

  • Location:
    Erie, Pennsylvania
  • Job reference:
    US_EN_3_106059_322277
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

A Help Desk Technician job in Erie, PA is available through of Modis. You must have customer service experience and knowledge of technical troubleshooting to be considered for this position. In this role, you will be responsible for troubleshooting software issues including Windows operating systems, MS Office products and proprietary systems.

***Great opportunity with one of Erie's top employers!!

QUALIFICATIONS:
• Associate’s or Bachelor’s degree in MIS, computer science, business or related field highly preferred.
• Two years' experience in customer service
• Candidates must have exceptional customer service and communication skills and be able to provide phone based support.
• Remote in software and formal ticketing system experience highly desired
• Call center experience highly desired
• Familiarity with various Windows operating systems, MS Office products, networking environments, Internet applications, including Internet Explorer, Internet connectivity methods, including virtual private network (VPN), dial-up and broadband, preferred.
• Strong technical knowledge and the ability to learn new software and systems.
• Must be able to work a full-time schedule Monday through Friday; coverage is provided between the hours of 7 am and 8 pm, scheduled for 8 hours per day (set schedule).

If you are interested in this Help Desk Technician job in Erie, PA then please click APPLY NOW. For other opportunities available at Modis go to www.modis.com.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement