Job Summary

Help Desk Technician

  • Location:
    Franklin, Wisconsin
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

A financial services client located in Franklin, WI is looking for a Help Desk Technician for a 12 month contract opportunity.
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed over the phone and with remote access software. Support will include MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications. Experience with using and supporting MS Office and Outlook is required.
You will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 10,000 supported staff. This position is a contract position through the end of the calendar year with extension possible. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), talk time, quality and customer service.
The main support hours are 6am-6pm M-F and each technician will be assigned an 8-hour shift within that window. During the assigned shifts, candidates should expect nearly 100% of their day on the phone. If any time in that 12 hour span has conflicts, these should be brought up at the first interview.
Candidates should have at least 1 year of first level help desk call center experience, preferably in a multi-channel environment (telephone, on-line chat, etc.). Experience with using and supporting MS Office and Outlook is required. Prior experience supporting Office 365 is a plus as well as prior experience using Cherwell for ticket creation.
To be considered, you must apply online now and submit your resume. We are actively monitoring all applies. Apply below! And, thanks for partnering with Modis!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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