Job Summary

Help Desk

  • Location:
    Cranbury, New Jersey
  • Job reference:
    US_EN_3_106027_321691
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary



An IT Support Analyst job in Cranbury, NJ is currently available courtesy of Modis Engineering. The IT Client Support Analyst I will provide front-line level 1 technical support to end users on various technical issues and problems relating to telephone, mobility, computer hardware, software and peripherals. The IT Client Support Analyst must have excellent problem-solving skills to diagnose and resolve complex problem, or when appropriate, escalate them to appropriate IT staff member.

The position will support multiple platforms including desktops, laptops, telephony, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and assisting others as needed.

Job responsibilities include:


Respond to IT service desk calls
Provide level one support on calls for computer hardware/software problems and telephone problems
Refer help calls to appropriate IT
Enter all calls into Help Desk system, and update call status as it changes
Act as visible point of contact for customer support
Configure new computer and laptops according to corporate specification


Assist colleagues with various IT related projects as needed





If you are interested in this job in Cranbury, NJ then please click “Apply Now”. If you have questions about the position or would like more information please contact Heather Bennett at heather.bennett@modis.com or by phone at 732-452-0438.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement