Job Summary

Help Desk

  • Location:
    Franklin, Wisconsin
  • Job reference:
    US_EN_3_106080_326935
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

Technicians in this job provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed over the phone and with remote access software. Support will include MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications. Experience with using and supporting MS Office and Outlook is required.

Technical Support Analyst job responsibilities include:
• Take an average of 25 calls per day as the single point of contact for technical issues
• Support MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications
• Adhere to Key Performance Indicators (KPI’s), which include adhering to your schedule (especially attendance), talk time, quality and customer service
• Provide support in a multi-channel environment (telephone, on-line chat, etc.).

QUALIFICATIONS:
• At least one year of first level help desk call center experience
• Experience with using and supporting MS Office and Outlook is required.
• Experience supporting Office 365 is a plus
• Experience using ticketing systems

Support Technologist provide support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining.

Apply Below!

Note: Required fields marked with an asterisk (*).

*
Greeting



*
*
*
*
*
*
Primary Number
*
*
Preferences
[Ctrl (Cmd Mac) + Click] to select multiple industries
Upload your resume
*
Terms of Use
*

Or

Upload your resume using

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement