Job Summary

Help Desk

  • Location:
    Glendale, California
  • Salary:
    20 $ - 25 $ / Hour
  • Job reference:
    US_EN_6_17200_61594659
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

At Modis, we use our insight, knowledge and global resources to make exceptional connections every day. With 70 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.
 
Position: Help Desk I
6-8 Month Contract(Possibility for permanency in 2019, based on performance)
Pay: $20-$25/hr
Location: Burbank, CA
Schedule: M-F 8am to 5pm (1 hour lunch)
 
Modis Burbank is looking for a Help Desk professional, for a great client in the San Gabriel Valley area. This role provides daily customer support for end-user computer hardware and software Responsible for Client Services department ticketing queue.  Also daily support initiatives may include new hire set ups, laptop and desktop refresh, reimaging computers, setting up monitors and computers, supporting Microsoft office and Microsoft outlook.This is a great environment with a very technically sharp team and would be ideal for someone seeking that setting.
 
DUTIES:


  • Customer focused, attention to detail and proactive approach to serving the user community
  • Resourcefulness; ability to research problems and resolutions
  • Perform root cause analysis as a routine part of supporting the computer environment.
  • Logs all customer interactions into the current Incident Reporting System and updates incident for existing issues
  • Supports Microsoft Office365, Windows 7, and Corporate Standard Desktop, Dell laptops/desktops.
  • Take ownership of incidents and troubleshoot through to resolution
  • Reasonable judgment in time management so as to minimize user work interruptions with regards to troubleshooting and resolving problems
  • Software installation
  • Maintain equipment for end-users keeping them up to date and in optimal condition.
  • Perform technical refresh (replacing desktops and laptops in accordance with the quarterly refresh program)
  • Onboarding and off boarding users (backing up/restoring data, reimaging and setting up computers)
  • Basic network understanding with the ability to troubleshoot user connectivity issues
  • Utilize remote control technology to serve our customers quickly and efficiently.
  • Keep management informed on escalated issues.
  • Collaborate and assist internal IT departments with project related initiatives
  • Must be able to lift up to 40lbs and crawl under / behind desks as needed to perform certain aspects of the job.Specialist, IT Support (Level 1)
  • The IT Support Specialist will take incoming technical support calls or will respond to requests to diagnose, troubleshoot and resolve telecommunications, network, hardware and software issues.   

 
RESPONSIBILITIES:

  • Use a ticketing system to log and monitor tickets;
  • Monitor problem management software and support systems for current outages and pending solutions;
  • Work with end –users and solution partners to resolve issues;
  • Monitor and complete projects tickets for restaurants, according to deadlines set by project teams.
  • Follow company policies, uphold professional standards and perform all work in a manner of respect to others;
  • Perform other responsibilities, as needed.

 
IDEAL CANDIDATE WILL HAVE:
 

  • Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment.
  • Excellent communications and interpersonal skills.
  • Ability to work in a team environment; highly self-motivated.
  • Ability to learn new technologies quickly.
  • Provides help desk functions for common PC and peripheral set up, maintenance and repair problems.  Independently research and resolve technical problems.
  • In-depth understanding of Windows XP, Windows 7, Server 2003/2008 and desktop applications such as Microsoft Office.
  • Knowledge of Active Directory, DNS, DHCP, WINS and TCP/IP.
  • Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems and/or network Management.
  • A+ Certification, required.
  • Six Sigma, Project Management and /or other computer related certifications, a plus.

 
 
Please apply immediately or call directly, at 818-531-3412.
 


Apply Below!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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