Job Summary

Help Desk

  • Location:
    Southfield, Michigan
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Southeast Michigan is one of the fastest growing IT markets in the country and Modis has multiple clients looking for Helpdesk, Deskside, and Desktop support opportunities. These opportunities are long-term engagements, contract to hire and permanent placement roles. Whether you’re looking to work in an enterprise level environment with Fortune 100 companies or local boutique firms and everything in between, make sure to apply today!
Our clients are looking for individuals who have hands-on experience diagnosing and troubleshooting hardware, network, and software issues. The ideal candidate will have strong written and verbal communication skills and robust analytical problem-solving.
· Log service requests as open tickets, maintain status, and provide follow-up both to end users and to senior members of the Technology Team
· Communicate with end users during the support process
· Maintain and reset user logins and passwords for various services
· Install and upgrade hardware, operating systems, and software programs
· Perform routine hardware and software maintenance and assistance and assists in proper upkeep and utilization of systems
· Maintain knowledge of current technological developments/trends in area of expertise
· Escalate user support issues to higher level when necessary
· Keep track of inventory and maintain IT equipment (Desktops, laptops, printers, scanners, facsimile machines, monitors, desk phones)
· Must be able to diagnose and resolve technical hardware and software issues.
· Ability to provide day-to-day support of desktop PC software applications.
· Ability to perform preventative maintenance on computer equipment.
· Possess excellent oral and written communication skills
· Exceptional time management and organizational skills
· Self-motivated and the ability to follow directions independently
· High School diploma or equivalent (an Associate's degree or higher in a Computer or Information Technology related field is preferred)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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