Job Summary

Helpdesk Analyst Job in Cleveland, Ohio

  • Location:
    Cleveland , Ohio
  • Salary:
    15 $ - 19 $ / Hour
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_17197_59436201

Position:     Helpdesk Analyst Job in Cleveland, Ohio
Location:   Akron, Ohio
Duration:   2-month Contract Possibility of Extension
 
Modis, a leader in the IT staffing industry, is working with a client to fill a Helpdesk Analyst Job in Fairlawn, Ohio. Helpdesk Support Technician will provide PC and business application support to users via phone/email.
 
Responsibilities:


  • Work closely with fellow IT personnel to ensure that incidents are responded to appropriately
  • Open a ticket in the Service Desk tracking application for all requests
  • Resolve and close as many incidents as possible.
  • Follow through with all incidents, record resolutions and close the incidents after solutions have been implemented.
  • Analyze incidents and research for solutions in prior incidents, standard solutions database, reference manuals, online resources, etc.
  • Escalate Issues as Appropriate

 
Qualifications:

  • Active Directory
  • Windows OS
  • Ticket Tracking Systems
  • Asset Management
  • Printers and Peripherals

 
If you are interested in working with this leading employer as a Help Desk Analyst Job in Cleveland, Ohio, please apply directly at www.modis.com
 


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