Job Summary

Helpdesk Technician

  • Location:
    Maryland Heights, Missouri
  • Job reference:
    US_EN_6_17465_58261862
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

Modis has an immediate job opening for 5 Helpdesk Technicians here in St. Louis area.  This is a 6 months contract role. This position is responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints/technical issues. Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. P Skills include accurate documentation and excellent interpersonal and communication skills. There will be two shifts -  two shifts- one starting at 6am and the other starting at 10:00am

No Third Parties!!!
 
Job Responsibilities
• Resolve customers’ service or technical issues via phone/email/chat
• Refer unresolved customer inquiries to designated departments for further investigation
• Keep records of customer interactions and transactions
 
Qualifications and Skills:
 
Candidates must have either 1+ year of IT helpdesk/desktop support experience OR a 4 year IT (Computer Science) degree.  
 
Some technical knowledge required:
1. Mac OSX/Windows/Tablets/Smartphones
2. Browser based troubleshooting
3. MS Office Suite
• Ability to assist customers via phone/chat/email
• Strong verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
• Ability to work independently and manage one’s time (Required)
• Ability to accurately document and record customer/client information (Required)
• Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
 
To learn more about this position or any other jobs we have available in the St. Louis Metro area, please SUBMIT YOUR RESUME TODAY and one of our staffing specialists will contact you.
 

 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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