Job Summary

Incident Analyst

  • Location:
    Kansas City, Missouri
  • Salary:
    30 $ - 38 $ / Hour
  • Job reference:
    US_EN_6_17432_60242444
  • Category:
    System Administrator
  • Contract Type:
    Contract/Temporary

Modis is looking for a Incident Analyst with strong facilitation skills for our client located in Kansas City, MO. We are seeking high energy people to join their diverse team of technical professionals who are motivated to learn new technology.
 
This
Incident Analyst/ Back Office Analyst will work with the back office team to triage issues for the different groups serving as primary analyst to testing and secondary to production incidents.
 
Requirements for this job include:
 


  • 3+ years’ work experience as an Incident or Problem Analyst working in a Technical Support Center environment
  • Bachelor’s Degree in Computer Science/Information System or equivalent
  • Experience using Service Now, Remedy, Service Desk, HP ALM or a similar tool
  • ITIL Certification in the area of incident, problem and change
  • Strong facilitation skills, working with vendors and team members to see a incident through from start to finish

 
If you are interested in this position please contact
Rachel Strickland at 913-905-3265 and apply below ASAP. The manager is reviewing resumes now.
 



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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