Job Summary

Installer Relations Service Rep

  • Location:
    Denver , Colorado
  • Category:
    Accounting (non-IT)
  • Contract Type:
    Direct Hire
  • Job reference:
    US_EN_6_17417_59532266

Installer Relations Service Representative
 
Job Responsibilities:
 
In this exciting position supporting the growing customer base you will support the Field Operations department by taking inbound calls from our field service technicians to assist them with a variety of responsibilities. In this technical-centered role, your troubleshooting skills and ability to problem solve with fast paced resolution will help to exceed our customer’s expectations. Researching customer information for accuracy as well as verifying of external work orders with outbound calls will keep you on your toes in this quick-turnaround environment. While working with various departments you will be able to learn cross-functional information regarding exciting new projects and product launches of our company all while being trained about the interworking of our dynamic adventures.
 
Requirements:  
• Experience in customer service role
• Must complete Installer certification course within 30 days of hire
• Ability to work non-standard shift hours that could include Saturday and Sunday
• High school diploma or GED
• U.S. Citizenship or Lawful Permanent Residence status may be required for some projects in which case, verification of such status will be required upon accepting employment
 
Preferences:  
• 2+ years technical customer service experience
• 2+ years satellite industry experience
• Prior knowledge with ticketing system environment
• Previous satellite field installation experience
• Field installation and Field Service experience
• Troubleshooting, problem solving and trend identification experience
 
We are searching for candidates who enjoy working with people and have a technical mind that excels when being challenged. If you have a drive to succeed and grow your career, this opportunity might be a fit for you!
 
 
 
 
If you feel you have met the requirements and are interested in the position, please apply. James Foley will be in contact with you.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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