Job Summary

Installer Relations Service Representative

  • Location:
    Englewood , Colorado
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Direct Hire
  • Job reference:
    US_EN_3_105433_321781

Are you ready to grow your career to the next level? How about working for a company that has been named on lists compiled by BusinessWeek, Forbes, INC and Fortune for its superior record of growth and performance, and is ranked among the Top 50 Space Companies (Space News) and Top 100 Defense Companies (Defense News)?

In this exciting position supporting the growing customer base, you will support the Field Operations department by taking inbound calls from our field service technicians to assist them with a variety of responsibilities. In this technical-centered role, your troubleshooting skills and ability to problem solve with fast paced resolution will help to exceed our customer’s expectations. Researching customer information for accuracy as well as verifying of external work orders with outbound calls will keep you on your toes in this quick-turnaround environment. While working with various departments you will be able to learn cross-functional information regarding exciting new projects and product launches of our company all while being trained about the interworking of our dynamic adventures.

Requirements:

Experience in customer service role
Must complete Installer certification course within 30 days of hire
Ability to work non-standard shift hours that could include Saturday and Sunday
High school diploma or GED
U.S. Citizenship or Lawful Permanent Residence status may be required for some projects in which case, verification of such status will be required upon accepting employment


Preferences:

2+ years technical customer service experience
2+ years satellite industry experience
Prior knowledge with ticketing system environment
Previous satellite field installation experience
Field installation and Field Service experience
Troubleshooting, problem solving and trend identification experience

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement