Job Summary

Instructional Designer

  • Location:
    Austin, TX
  • Salary:
    35 $ - 37 $ / Hour
  • Job reference:
  • Category:
    Content/Document Management
  • Contract Type:

We are looking to hire an Instructional Designer to join one of the largest computer companies in the world in Austin, TX.


  • Training development experience involving adult learners, such as in a call center and/or customer service and support environment.

  • Superb written and verbal communication skills and proficiency writing instructional content.

  • Proven effectiveness with global and virtual teams.

  • Proven ability to create content regional audiences with a focus on localization.

  • Experience analyzing, building, and assessing curricula for classroom-based, asynchronous and synchronous virtual training environments.

  • Fluency with instructional systems design models and methodologies, best practices, authoring tools, and learning management systems integration.

  • Experience as a solo or lead content developer on Instructional Systems Design projects related to adult learners.

  • Experience creating learning content for multicultural adult audiences.

  • Knowledge of project management and time management tools and methodologies.

  • Proven proficiency with client Products, client Services, and client operating systems (iOS and macOS).

  • Proficiency with word processor and presentation software applications including Pages and Keynote.

  • Exposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, JavaScript, CSS, and Pixelmator, and Photoshop.

  • Bilingual is a plus (Mandarin, Japanese, French, Portuguese)


  • Design, create, and evaluate curricula to support contact center Advisers (customer support and technical support) in various queues.

  • Work with stakeholders to conduct training needs analyses.

  • Design course learning objectives following Bloom’s Taxonomy.

  • Create experiential activities appropriate for targeted learners.

  • Work closely with subject matter experts and content developers to create, revise, and maintain training content for course portfolios.

  • Develop valid assessment questions correlate to learning objectives and assist with item vetting and updating.

  • Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies.

  • Promote and participate in intra- and inter-team innovation, technology integration, process improvement, and collaboration.

  • Develop training modules as assigned

  • Work with Subject Matter Experts to review training

  • Deliver modules based on established due dates

  • Develop Instructor Lesson Plans/Instructor/Proctor Guides (ILT)

  • Develop classroom requirements (ILT)

  • Develop Online Content (for ILT)

  • Conduct initial Train-the-trainer session (T4) for ILT

  • Help set up virtual classrooms for internal AHA classes

To be considered for this position, please contact Christopher Morales at

Apply Below!

Note: Required fields marked with an asterisk (*).


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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