Job Summary

Instructional Designer

  • Location:
    Austin, TX
  • Salary:
    35 $ - 37 $ / Hour
  • Job reference:
    US_EN_6_973379_1017858
  • Category:
    Content/Document Management
  • Contract Type:
    Contract/Temporary





We are looking to hire an Instructional Designer to join one of the largest computer companies in the world in Austin, TX.



Requirements




  • Training development experience involving adult learners, such as in a call center and/or customer service and support environment.

  • Superb written and verbal communication skills and proficiency writing instructional content.

  • Proven effectiveness with global and virtual teams.

  • Proven ability to create content regional audiences with a focus on localization.

  • Experience analyzing, building, and assessing curricula for classroom-based, asynchronous and synchronous virtual training environments.

  • Fluency with instructional systems design models and methodologies, best practices, authoring tools, and learning management systems integration.

  • Experience as a solo or lead content developer on Instructional Systems Design projects related to adult learners.

  • Experience creating learning content for multicultural adult audiences.

  • Knowledge of project management and time management tools and methodologies.

  • Proven proficiency with client Products, client Services, and client operating systems (iOS and macOS).

  • Proficiency with word processor and presentation software applications including Pages and Keynote.

  • Exposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, JavaScript, CSS, and Pixelmator, and Photoshop.

  • Bilingual is a plus (Mandarin, Japanese, French, Portuguese)



Responsibilities




  • Design, create, and evaluate curricula to support contact center Advisers (customer support and technical support) in various queues.

  • Work with stakeholders to conduct training needs analyses.

  • Design course learning objectives following Bloom’s Taxonomy.

  • Create experiential activities appropriate for targeted learners.

  • Work closely with subject matter experts and content developers to create, revise, and maintain training content for course portfolios.

  • Develop valid assessment questions correlate to learning objectives and assist with item vetting and updating.

  • Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies.

  • Promote and participate in intra- and inter-team innovation, technology integration, process improvement, and collaboration.

  • Develop training modules as assigned

  • Work with Subject Matter Experts to review training

  • Deliver modules based on established due dates

  • Develop Instructor Lesson Plans/Instructor/Proctor Guides (ILT)

  • Develop classroom requirements (ILT)

  • Develop Online Content (for ILT)

  • Conduct initial Train-the-trainer session (T4) for ILT

  • Help set up virtual classrooms for internal AHA classes



To be considered for this position, please contact Christopher Morales at Christopher.Morales@Modis.com




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