Job Summary

Insurance Customer Service Representative

  • Location:
    Bethlehem, Pennsylvania
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Modis is seeking a Customer Service Representative for a full-time contract-to-hire position with a Fortune 200 insurance company in Bethlehem. Company is the world’s largest publicly traded property and casualty insurer, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance, with offices in over 50 countries. Position is a call center environment and duties include processing customer inquiries about insurance products, assisting with billing issues, and other entry level insurance calls.
Title: Customer Service Representative
Hours: Monday – Friday, 8:00AM – 5:00PM (40 hours per week)
Location: 74 West Broad Street, Bethlehem Pennsylvania 18018
6-month contract-to-hire
Pay: $13.29 per hour USD
- Operate in an inbound call center environment
- Interact with customers to provide information in response to inquiries about products and services
- Responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed
- Customer service agents may be inbound, outbound or a combination of both
- Resolve customers’ service or billing complaints
- Perform activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions
- Record details of inquiries, complaints, and comments, as well as actions taken
- Verbal and written communication skills
- Attention to detail
- Interpersonal skills
- Able to work independently and manage one’s time
- Able to accurately document and record customer/client information
- Previous experience with computer applications, such as Microsoft Word and Excel
- High School Diploma or GED
- Call center experience preferred but not required
Hiring is looking to move fast, apply today!
Tags: entry level, entry level call center, CSR, Customer Service Rep, Customer Service Representative, Insurance, Insurance call center, entry level insurance job, call center job,  

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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