Job Summary

I.T Help Desk Specialist

  • Location:
    Pittsburgh, Pennsylvania
  • Salary:
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

The I.T. Help Desk Specialist is responsible for a wide variety of technology support tasks for restaurant concepts including Point Of Sale, network, VoIP, and basic PC desktop support for 100+ locationst.
Job Description: ¿ Act as a central point of contact for questions and/or problems while delivering exceptional customer service and technology support to our 100+ locations. ¿ Track, monitor and solve technical problems and questions in a timely and accurate manner. ¿ Escalate complex issues to the appropriate IT resources as needed. ¿ Provide overnight and weekend coverage in a rotation schedule with other Help Desk team members. ¿ Dispatch technicians for on-site hardware issues. ¿ Monitor, poll and process daily and weekly sales and payroll data to be entered into the corporate systems. ¿ Remotely install hardware and software for restaurants in response to failures. ¿ Participate in assigned technical projects in support of technology maintenance and enhancements. ¿ Stage and deploy laptops, iPhones, cell phones, and data cards to our user community. ¿ Contribute to and maintain IT Support Knowledgebase library. ¿ Provide communication and escalation to IT Management on real-time issues impacting our business and customers. ¿ Support corporate & restaurant systems and applications including Microsoft Office, and multiple Windows platforms. ¿ Support Point of Sale Software and proprietary business applications used by restaurants. ¿ Support Corporate and Restaurant VoIP Phone Systems. ¿ Other duties assigned as needed.
Qualifications and Requirements:
• Minimum of 2 years’ work experience in a technical customer-oriented environment.
• Experience with Micros Systems POS Software and hardware (RES 3700) and/or Aloha POS systems a plus.
• Demonstrated customer service skills, including the ability to handle challenging issues in a professional manner.
• Experience with POS Systems in a restaurant and/or retail environment with multiple locations.
• Availability for flexible shift hours 7 days a week (including holidays) with rotating shift coverage for overnight on-call assistance.
Job Description: I.T. Systems Administrator I (cont.)
• Working knowledge of small office network environments including Windows, TCP/IP, routers, switches, physical connectivity, and telephony.
• Experience troubleshooting VPN and wireless issues.
• Ability to work well independently and as a team player.
• Excellent problem solving skills.
• Ability to self-start and take assigned problems to resolution independently.
• A good driving record and willingness to submit to a background check.
• Strong project management, strategic planning, organizational, and multi-tasking skills.
• Ability to work well within deadlines in a time sensitive environment.
• Excellent verbal communication skills

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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