Job Summary

IT Operations Project Manager

  • Location:
    Boston, Massachusetts
  • Job reference:
  • Category:
    Project Manager
  • Contract Type:
    Direct Hire

Our client is seeking a Project Manager to work closely with both the business and IT teams, with a focus on consumer products.  As a member of IT Operations, this person will partner with a Technical Analyst to collect requirements and prioritize for the Development and QA teams to consume. In addition, this person will also be a key contributor to influencing the business and roadmap prioritization process across the entire enterprise.

  • Work with the appropriate business and IT groups to ensure that approved IT requests are ushered through the life-cycle process on time and to scope.
  • Monitors tasks on an ongoing basis, evaluating progress and quality, managing project plans, issue and risk tracking and resolution, and taking corrective action as necessary
  • Ensures that processes and documentation are adequate and effective to meet specifications and audit requirements
  • Collaborate with customer, analysts, developers, QA, and other project managers to understand business requirements and roadmap that drives the analysis, design, and delivery of solutions.
  • Clearly and concisely communicates project status, progress and issues effectively and appropriately, including periodic report creation and distribution.
  • Motivates and inspires other team members and ensures they have the tools and training required to perform effectively


  • Excellent Personal Skills: Ability to lead through influence, negotiate and gain consensus between various team members.  
  • Communication: Ability to communicate effectively to all levels in the organization, including the presentation of quantitative data while facing time-critical deliverables.  
  • Adaptability and Agility: Respond well to change; handle multiple demands / priorities effectively; adapt to best fit with situation at hand; handle conflict effectively; collaborate; willing to accept new responsibilities; take initiative and be accountable.
  • Deliverables Management: Establish milestones and monitor and report on progress of deliverables.  Meet deadlines; Hold self and others accountable; proactive identification and management of risk; manage multiple work streams; work effectively across multiple groups (both internal and external).
  • Learning Orientation and Problem Solving: Solve problems promptly and effectively; learn quickly; develop new skills as needed; understand fundamentals of insurance, IT best practices, and technology; connect business problems to technical solutions.


  • Bachelor’s degree in Computer Science, MIS, Information Technology/Systems, Technical Communications, related field, or equivalent experience
  • 5 + years of relevant experience leading efforts around business/functional/system requirements
  • Experience in systems analysis, design and a solid understanding of development, quality assurance and integration methodologies
  • PMP and Scrum Master certification preferred
  • Insurance industry experience a plus, but not required


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