Job Summary

IT Privileged Access Support Analyst

  • Location:
    Spring , Texas
  • Category:
    Systems Analyst
  • Contract Type:
  • Job reference:

CyberArk Analyst
Our client is a global leader within the oil and gas vertical.  They realize the value of smart individuals who are thinkers and doers, and they believe the work experience should be personally meaningful and impactful.  As a result, they are very concerned about and are constantly searching for ways to improve the overall health, well-being, and morale of the team.   It’s the underlying reason on why they are the best in the industry.
They have many large initiatives that are being kicked off this year and are looking for top technical talent!  The ideal candidates will be those who thrive in a collaborative, team-oriented environment and who enjoy helping develop and implement these new industry-leading solutions.
This candidate will focus primarily on core platform of CyberArk ITPA application, interfacing with database, network, server, and customer teams... while also managing issues directly with the vendor.
The Identity & Access Management Applications support team is a globally dispersed team that develops and maintains the IT applications around identity & access. It’s a total of 20+ applications, both in-house and vendor supported.

  • Maintain, support and enhance a Tier 1 vendor application - IT Privileged Access Management (ITPA).
  • Privileged Access is a component of the IAM Access Area. This candidate will focus primarily on core platform of CyberArk ITPA application, interfacing with database, network, server, and customer teams... while also managing issues directly with the vendor
  • Support responsibilities may include:

    • Collaborate with vendors to integrate third party software into a corporate computing environment
    • Install, configure, and deploy software which may include:

      • Configure shared services (web, database, license, etc)
      • Coordinate testing and troubleshooting with domain experts
      • Develop scripts to deliver applications
      • Optimize performance

  •  General support responsibilities include:

    • Reviews with application and user support contacts to update application documentation
    • Collaborate within a global IT organization to resolve issues
    • Coordinate and communicate with team members throughout the software development and support cycles
    • Ensure change management procedures are followed
    • Assess and mitigate application security exposures


Position Specific Skills :
• 3+ years and strong background of technical skills / experience supporting applications running on Windows and SQL Server
• Interest and desire to develop and manage complex system integrations between database, web, app servers
• Change Management experience coordinating and implementing application enhancements and patches
• Working with the vendor (CyberArk) on product issues, troubleshooting, and resolution
• Ability to learn technical details specific to CyberArk Enterprise Password Vault and related platform components
• Monitoring system health based on defined schedules and rotations.
• Able to participate in periodic on-call rotations
• Demonstrated ability to troubleshoot issues, identify root cause, and recommend solution
• Manage support queue and provide feedback to user requests / problems

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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