Job Summary

IT Support Analyst

  • Location:
    Grayslake, Illinois
  • Salary:
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Direct Hire

I have an immediate need for an IT Support Analyst located in the northern suburbs, close to the Wisconsin border.  This is a permanent opportunity at an expanding, multi-branded and multi-state petroleum marketer.  The IT Support Analyst will report directly to the Head of Infrastructure and Security, and in addition, this individual will have tremendous exposure to all company executives.  
Responsibilities include:
•Complete all assigned support requests within the established timeframe based on priority
•Monitor and maintain all workstations and peripherals including PCs, POS Systems, printers, copiers, scanners, iPhones, iPads
•Troubleshooting both hardware and software issues
•Assist and manage PC setup and deployment for new employees using standard hardware, images and software
•Working with Windows in regards to both desktop and server environments
•Monitor and maintain requests for support assistance including coordination with others in support, timely updates and escalations as needed
•Responsible for documentation of internal procedures
•Maintain inventory of all equipment, software and software licenses
•Recommend proactive remedies to IT management for problem areas
•Provide primary support for assigned locations including the corporate office and nearby locations
•Complete special projects as assigned
Qualifications for consideration:
•A degree in Information Systems or related major
•At least 1 year of experience in IT Support
•A valid driver’s license
•Experience with Windows 7 and/or 10
•Experience with Active Directory
•Ability to work with a variety of office machines i.e., desktop computers, copiers, phones, smartphones, printers, scanners, etc.
•OS and Application troubleshooting
•Ability to effectively communicate with all personalities and levels of professionals
•Knowledge of networking and cabling
•POS experience a plus
•Medical insurance
•Employee profit sharing program
•Lucrative bonus program
•Lucrative merit increases every year
•Vacation plus paid holidays
•Visibility and upward mobility
•Family oriented environment with multiple company events/outings during the year
This full-time position is an urgent need and moving quickly.  I look forward to seeing your application today!

Apply Below!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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