Job Summary

IT Support

  • Location:
    Phoenix, Arizona
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IT Support

Are you looking to get your career headed in the right direction? This is the perfect opportunity for someone graduating to get their foot in the door at an enterprise level company and discover the direction you want your career to go. Whether your career is head into development, infrastructure, data analysis, finance or project management this role will expand your knowledge of the workings of enterprise level functions with finance, infrastructure, quality assurance, development, sales and marketing and yes even mainframes.

Responsible for diagnosing, and resolving complex application issues of internal users that have been escalated by the Tier 1 support desk quickly and effectively.

What you will be doing:
• Diagnose and resolve software application issues of end users promptly and professionally.
• Ensure the provision of accurate and effective solutions for end users and end user support needs are met with consistently high quality of service.
• Engage appropriate IT and business resources to resolve technical issues and support business processes, as needed, while updating users on progress toward resolution.
• Perform IT-related activities for projects to support the company priorities.
• Identify and recommend system modifications to reduce user issues.
• Fully document each issue and resolution using the incident tracking system.

Experience needed:
• IT Degree from accredited University. (Computer Science, Information Systems, Computer Information Systems)

Experience preferred:
• Bachelor’s degree in IT, technology-related field or business-related field.
• Business systems analytical experience, including the ability to flow chart processes.
• Conversant with all functional and operational aspects of relevant software applications and operating procedures.
• Experience with Standard Query Language (SQL).

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement