Job Summary

IT Tech Analyst

  • Location:
    Lakeland , Florida
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

3 Month Contract with a possibility to go longer!
Job Description:
Skills Required:
• Understanding of Workflow
• ITSM knowledge
• Service Catalog
• ITIL Knowledge for Request Fulfillment
• Incident Mgmt
• Change mgmt
• Problem mgmt
This position does NOT have room for training so this person needs to have a solid knowledge of ITSM Process, ITIL processes and service catalog.  This position will support and work on the current tools.  They are all learning and implementing a tool (Cherwell) that will support all processes.
Desired skills (Nice to have) would be SQL, Powershell, HTML, SOAP
Level of Knowledge: Substantial level for ITSM Process, ITIL processes, Service Catalog

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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