Job Summary

IT/Network Specialist

  • Location:
    Dallas, Texas
  • Salary:
    60000 $ - 75000 $ / Year
  • Job reference:
  • Category:
    Network Administrator
  • Contract Type:
    Direct Hire

Bi-Lingual (Spanish), Firewall, IT, Network Pro Needed ASAP!
IT Support specialist is responsible for maintaining all the company’s IT infrastructure fully operational aligned with the Company’s security policies. This includes all corporate users, field users and restaurants infrastructure making sure that the company has streamline communication in the most secure environment.
• Support to ensure full operability for all IT computers and systems
• IT support administration to all infrastructure needs
• IT server management that includes Domain server, backups, Accounting and BI servers.
• Second level support to restaurant software DB management tools.
• Research and coordinate implementation for new infrastructure projects using the most updated technology.
• Documentation for current infrastructure and new projects.
• Maximize all network communications performance among all users and restaurants.
• Minimum 3-5 years of IT support experience
• BS degree in Information Systems, Computer Science or related field; or equivalent combination of education and experience.
• Advanced computer, networking, firewalls and server management skills
• Strong customer service and team collaboration
• Project Management Skills
• PCI Compliance experience is preferred
• Networking certification is preferred
• Cyber Security certification is preferred
• Strong knowledge on Microsoft and Apple products:
a. Installation, maintenance and troubleshooting
b. Windows computers, laptops, smartphones, tablets and servers
c. Mac computers, laptops, smartphones, tablets and server
• NCR products knowledge is preferred
• Bilingual: English and Spanish (preferred)
• Coordinate, support, document and keep up to date all current corporate IT infrastructure that includes any networking connection, servers, firewalls, printers, phone systems, videoconference systems and end user computers.
• Coordinate, support, document and keep up to date all current restaurant infrastructure that includes networking (LAN, WAN, Wi-Fi), firewalls, computers, IT Cabinets, Digital Menu Boards, Music systems, Video Security System, Summit, Drive Thru OCB)
• Build, test, upgrade and maintain up to date disaster recovery protocols to ensure 100% business continuity
• Manage all network traffic to ensure the highest connectivity performance, this includes managing network traffic restrictions, load balancing, latency and bandwidth.
• Manage all servers, corporate and restaurant to make sure they are all properly backed up, patched and running at optimum performance.
• Manage all end user computers, restaurants and corporate server backups.
• Manage all security protocols that includes traffic control, access control, cyber security training to our staff and constant monitoring for any potential security breaches.
• Manage all IT support calls through a helpdesk system (tickets assignments) and IT outsource support management
• Database maintenance support for NCR products as a second level support
• New restaurant opening infrastructure support
• Security management for all IT systems
o Ensure all software updates and patches
o Comply with all PCI requirements at a restaurant and corporate level
o Perform annual Self-Assessment PCI Questionnaires
o Stay on top of the most current technologies to protect our Business
o Stay on top of all new PCI-DSS requirements
• Manage firewall settings to maintain required security protocols across the company.
o Inbound/Outbound connections
o Manage all firewall policies aligned with company’s security protocols
o Keep most updated PCI Compliance settings
• Maintain complete infrastructure inventory documentation


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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