Job Summary

Level 1-2 Support Services Technician

  • Location:
    Kansas City , Missouri
  • Salary:
    18 $ - 22 $ / Hour
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:

This is an entry level position with the Support Services Team.  The Support Services team provides Tier 2 and 3 technical support for the corporate office and remote locations. Technicians will utilize existing processes and tools to proactively support office staff and equipment.     
Duties and Responsibilities
The following is a representative list of the duties a Support Services technician will perform. Candidates should expect to perform other duties as assigned by the Support Services Manager or Supervisor.  
• Perform troubleshooting, repairs, and deployment of Windows and Apple products
• Work daily with internal customers via phone, chat, email, and occasional walk by
• Accurately record all work and troubleshooting in tickets
• Maintain positive, professional attitude at all times
• Configure, deploy, and maintain mobile devices as needed
Minimum requirements:
• Associates Degree in related field of study.  Bachelor’s degree preferred.
• 1-2 years of experience in MS Windows environment performing deskside break/fix support.
• Proficient in the management and troubleshooting of Microsoft desktop operating systems. (Windows 7 & 10)
• Superior customer service and communication skills are a must.  (In person, via phone and email or chat)
• Experience with ticketing systems and a solid understanding of what information should be recorded in a ticket.
• Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.
• Working knowledge of Active Directory Users and Computers
• Solid experience using and troubleshooting MS Office (O365) products including Office 10, 13 and 16.
• Familiarity with Apple products including iPhone, iPad and Mac Computers
Beneficial skills:  These are strong plusses.
• Strong troubleshooting and management of Apple systems.  Apple certified.
• Technical documentation.  Ability to clearly document technical processes.
• Basic understanding of databases and data processing (use of MS SQL and/or Access).
• Microsoft Certification.  Comp-Tia Certification.
• Experience managing Windows Servers
The Support Services team provides service from 7:00AM CST to 7:00PM CST.    The open positions will work one of the following schedules.  All schedules are at the discretion of the Support Services Manager and are subject to change.
• Monday through Friday 6:30AM to 3:30PM with one hour for lunch.
• Monday through Friday 10:00AM to 7:00PM with one hour for lunch.
• Schedules are subject to change with notice from management

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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