Job Summary

Level 3 technical Lead

  • Location:
    Kansas City, Kansas
  • Salary:
    75000 $ - 95000 $ / Year
  • Job reference:
  • Category:
    Sr. IT Management
  • Contract Type:
    Contract/Temp to Hire

Modis has a client located in Kansas City, KS that is seeking a 6 month contract to hire IT Service Design Lead to join the team. This client offers an outstanding benefits package, flexibility in schedule, a great tenured manager and the ability to grow within the organization. This Service Design Lead will work with the Service Operations and Service Transition teams in the design, testing, and deployment of new IT solutions, hardware, and software. They will partner with Support Services team members, network engineers, and systems administrators to source, design, and deploy new tools, processes, and solutions to Support Services. This is someone who is innovative and a quick thinker.
This client has a great reputation in Kansas City and consistently keeps employees 20+ years within the IT and Operations side of the organization. They are extremely forward thinking and are looking to add many great minds to their team. Currently they have their infrastructure hosted, but are bringing all of their infrastructure back in house starting in 2017. This is a new position within the organization because of this process. There is going to be tremendous growth opportunities for anyone that joins this team.
This candidate will not be responsible for any HR Duties or directly managing resources. Please read the requirements below and apply if you are a great fit!
Job Duties and Responsibilities:

  • Work closely with Service Manager to identify pain points and opportunity for improvement in Service Operations
  • Define requirements, gather input form stakeholders, and develop design options
  • Design and build new solutions for Support Services and business units
  • Package applications for prompt and seamless deployment by Level 1-2 staff members
  • Maintain current default images for all desktop deployment hardware
  • Assist in sourcing of appropriate hardware and life cycle for all entities; work with vendors and management to source and test products
  • Develop scripts to automate repetitive tasks in Support Operations
  • Continually investigate new tools and methods to improve value of Support Services
  • Manage security and maintenance patching and updates for all of desktop deployment
  • Manage enterprise licensing agreements
  • Monitor technical trends to ensure team is aware and prepared for changes that may affect productivity
  • Work with Service Transition Lead to ensure new designs are well designed, tested, and ready for successful deployment
  • Design solutions for the business as directed
  • Perform testing on all proposed changes to ensure compatibility

Minimum Requirements/Education and Experience

  • Bachelor’s degree in a technical field
  • 5-10 years of technical design, testing and deployment experience; service/help desk experience; and/or related experience.
  • Must have experience with large scale migrations
  • Experience with Office 365, One Drive and SharePoint. Scripting experience preferred (SQL, PowerShell, etc.)
  • ANY OF THE FOLLOWING ARE NICE TO HAVE: Certification and/or License – Microsoft Certified Solutions Expert (MCSE), Microsoft Office Specialist (MOS), Microsoft Certified Solutions Associate (MCSA), or related certifications preferred

Knowledge, Skills and Abilities:

  • Superior technical skill set
  • Superior knowledge of Office 365 and understanding of One Drive and SharePoint
  • Solid understanding of Enterprise Mobile Management and/or Mobile Device Management systems
  • Skilled with Windows 10
  • Define requirements, gather input form stakeholders, and develop design options
  • Understand and leverage application APIs for integration into Support Services toolsets
  • Able to understand enterprise licensing agreements

If this is a position you are interested in, please apply with your updated resume. They are looking to schedule interview ASAP and we have direct manager contact. We have placed multiple people at this client the last four months and they absolutely love it. Please contact
Brooke Parton at 913-905-3264 with any questions or follow-up - she is actively recruiting on this position.

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