Job Summary

Mac and PC Desktop Support Technician

  • Location:
    Atlanta, Georgia
  • Job reference:
    US_EN_6_21701_60275419
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

Hiring for a Mac and PC Desktop Support Technician job in Atlanta Georgia.
 
Main responsibilities for this role (but not limited to):
•Install new / rebuild existing PC’s and Macs configure hardware, peripherals, services, settings, directories, storage, among others.
•Perform daily system monitoring, verifying the integrity and availability of all hardware.
•Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
•Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to the desk side environment.
•Verifies completion of all scheduled jobs, including backups.
•Resolves problems and performs IMACs within all client SLAs.
•Provide on-going education and training to non-technical end-users.
•Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.
 
Knowledge and skills required:
•Troubleshooting abilities consisting of Windows XP/7/8.1/10 and Apple Mac (OSX) operating systems, and PC/Mac hardware.
•Familiarity with how to troubleshoot and configure devices including iOS iPhones, iPads, and Mac books
•Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS).
•Excellent written and verbal communication skills.
•Ability to remain current with changing technology as it relates to Customer Support.
•Knowledge of multiple computer software applications.
 
If you are interested in applying for this mac and desktop support technician job in Atlanta GA please apply now!


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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