Job Summary

Mainframe Support Analyst Job in New York, NY

  • Location:
    New York, New York
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Modis is looking to fill a exclusive Mainframe Support Specialist roles with one of our Fortune 500 banking clients. Our client, located in NYC, is looking for individuals with 2-3 years experience in technology operations and IT support. These individuals will be detecting, prioritizing and escalating critical events for application, network and hardware environments. Our client is looking for experience with Putty Connection Manager, Incident ticket software, Mainframe/AS-400 and knowledge/experience with network protocols is a strong plus.
Please see the full job description below for further details!
Job Description
L0 Support Specialist – 2 years of technology operations/help desk support or 2 years of trade school/Associates degree required.

  • Works as a team member to assist in the implementation and support of systems in a production environment. Under the supervision of senior team members, his/her responsibilities will be to track problems according to standards and refers problem to the next level of support if appropriate.
  • Provides Incident Detection for Application, Network, and Hardware environments of our company. The team is responsible for detecting, prioritizing and escalating critical events.
  • The First Response team uses several types of automation tools to monitor our most Critical Business Systems, to improve application availability. The role also requires small to moderate amounts of project work. It is a team oriented, fast paced environment.
  • Candidates to this position should have 1-3 years of experience working within an incident progression team.

Any qualified applicants are recommended to have working knowledge and the ability to use the following tools/have working experience with:

  • PuTTy Connection Manager
  • SQL Developer
  • Incident ticket software(Such as Remedy)
  • Mainframe/AS-400
  • Remote Desktop connection Manager
  • Orion/nGenius
  • Moogsoft
  • Network protocols such as TCP/IP, and VPN
  • Wireshark(for Verifying network issues)

If you are interested in applying for this exciting opportunity, please apply online at the Modis website today!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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