Job Summary

Member Support Representative Job - St. Louis

  • Location:
    Earth City , Missouri
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_17465_58286135

Companies across the United States have sought out Modis to deliver skilled, dedicated IT professionals. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. To that end, Modis currently has a long-term Member Support Representative opportunity available in the Earth City, MO area.
 
Overview


  • This is a contract-to-hire opportunity.
  • Standard shift is Monday – Friday, 8am – 5pm. However, 3 days a month, this resource will be required to work a 10am – 7pm shift.
  • Candidates must have experience with the MS Office Suite (Word, Excel, Outlook).
  • Solid communication and presentation skills are required.
  • Candidates must be comfortable working on the phone.
  • Local candidates only!
  • Hourly pay rate is $13.50 (W2).

 
Summary

  • This position is responsible for providing support to members for insurance and commercial programs for all communication, estimating and timeline management requirements as well as estimating software support.
  • Communicate with members to investigate, identify, and resolve payment issues.
  • Provide continual member support, including support for estimating software usage.
  • Perform department administrative tasks such as assisting with job assignments, department emails, and issue resolution updates.
  • Each of the responsibilities will be accomplished with authentic service, attention to detail, sense of urgency, responsiveness, follow up, genuine care, and passion.

 
Skills and Knowledge

  • The position requires a high school diploma (Associates degree in business preferred) plus 0-2 years’ customer service support experience.
  • Requires the ability to easily learn new complex software programs.
  • Requires basic math knowledge.
  • This position requires personal computer skills (Microsoft Office, inclusive of Word, Excel, Access, and Outlook) with proficient keyboard skills.
  • Excellent spelling and grammar skills with the ability to communicate in a courteous, tactful and concise manner are essential.  
  • Must have a general familiarity with all office equipment and a professional office environment.

 
If you’d be interested in learning more about this need please reply immediately. In addition, please feel free to check out all of our current openings at www.modis.com.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement