Job Summary

Microsoft Dynamics AX Administrator

  • Location:
    Louisville, Kentucky
  • Salary:
    95000 $ - 110000 $ / Year
  • Job reference:
  • Category:
    System Administrator
  • Contract Type:
    Direct Hire

• Responsible for ensuring the performance and reliability of ERP systems.
• Performs troubleshooting for hardware, software and system problems that involve ERP modules. Works with database administrator and ERP development team in defining user requirements, coordinating system-wide updates and installing upgrades and patches for ERP systems.
• Provides recommendations for enhancements/changes that may involve custom design, optional and third-party products to improve the efficiency and effectiveness of ERP systems.
• Maintains ERP systems security through user profile management, creates and updates access permissions and maintains user accounts.
• Monitors and maintains performance metrics for system features, recommends and takes corrective/preventive actions.
• Participates in the design, development and implementation of test and production objects.
• Performs configuration, change management and testing activities as required.
• Consults users on technology changes that will impact work processes.
• May report to the Enterprise Resource Planning (ERP) Project Manager, Specialist.
Primary Responsibilities and Accountabilities:
• Evaluate, configure, test, debug and maintain corporate ERP applications, including user management, patch management, and configuration.
• Perform AX code deployments throughout release lifecycle to environments from DEV to UAT and Production.
• Perform system maintenance tasks to maintain environment health
• Implement automation wherever possible
• Assemble checklists to make processes consistent and repeatable
• Collaborate closely with Dev, Functional, and QA teams to improve processes for deployment and maintenance of applications.
• Work directly with the DBA team for solution performance monitoring and application tuning.
• Interface with vendors for installation and technical support as needed.
• Creates and maintains IT Service Management records to track releases and tasks.
• Assist Service Desk in addressing and prioritizing tickets. Address issues that are made by users and/or assigned.
• Resolve customer issues in a manner that is consistent with the company mission, values, and financial objectives.
• Provide and make available proper reporting and metrics for the Director of Enterprise Services and other management.
• Maintains expert level of product knowledge on supported AX applications.
• Provides input for process improvements and product feature enhancements.
• Acts as primary technical resource for business customers.
• Act as a liaison between business users and IT Support for issues related to supported applications.
• Maintains business relationships by engaging with customers regularly.
• Perform technical training to customers when needed.
• Assist in creation of technical documentation and knowledge base articles.
• Analyze and provide meaningful statistics on systems and operational metrics including current utilization of systems, storage utilization and capacity and overall load, uptime and efficiency of systems.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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