Job Summary

Mid-Level Technical Support (Tier II Desktop Support)

  • Location:
    Austin , Texas
  • Salary:
    20 $ - 28 $ / Hour
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_17428_59479099

 
Modis is currently seeking a Mid-Level Technical Support (Tier II Desktop Support) for an exciting Year Long Contract job opportunity with our large Banking and Financial client located in Austin, TX.
 
This job opportunity is scheduled to last 12 months with extensions! This is an amazing opportunity to get your name out there with a global client that caters to billions of people worldwide.
 
TYPICAL DAILY RESPONSIBLITIES WILL INCLUDE
- Working on a team of Support Individuals working to troubleshoot and resolve the basic and intermediate technical issues for an office staff of around 200 people
- Responding to and closing out trouble tickets using cutting edge mobile ticketing technology
- Analytical troubleshooting for a wide range of Laptop, Desktop and Printer issues.
- Working with Microsoft Active Directory and DNS Concepts (TCP/IP networking) to troubleshoot and resolve LAN issues, Permissions, etc.
- Troubleshooting and supporting Windows OS issues (Windows 7, Windows 8)
- Supporting MS Office 2013 software
- Supporting VPN remote connections and general network connectivity issues.
 
REQUIRED QUALIFICATIONS & TECHNICAL SKILLS
- Required: Bachelor of Arts or Science (4-year college degree)
- 3-5 years’ experience using ticket tracking tools such as Remedy, ServiceNow, Jira, etc.
- Strong Customer Service and Face to Face interaction skills!
- Strong communication skills required
 
If interested in this or other IT jobs in the Austin area, please apply directly, or visit our website at www.modis.com to view and apply for and of the hundreds of IT jobs we currently have (updated daily).
 


Apply Below

OR

Note: Required fields marked with an asterisk (*).

*
Greeting



*
*
*
*
*
*
Primary Number
*
*
Preferences
[Ctrl (Cmd Mac) + Click] to select multiple industries
Upload your resume
*
Terms of Use
*

Or

Upload your resume using

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement