Job Summary

MSP Program/Project Manager

  • Location:
    Torrance , California
  • Category:
    Project Manager
  • Contract Type:
    Direct Hire
  • Job reference:
    US_EN_6_17404_59233855

Our client located in Torrance, CA has an opportunity for an MSP Program Manager to join their team. PMP Certification is a must.
 
This position will be the primary representative responsible for the success and satisfaction of Client Managed Services Programs. The MSP Program Manager will lead appointed team members (indirect reports) in successful on-boarding and maintenance of MSP Clients and Accounts. The scope of responsibility will include the entire life cycle of MSP customers beginning with on-boarding and implementation, customer retention and satisfaction.
 
Responsibilities
 


  • Serves as the primary point of contact for MSP customer implementations and ongoing programs.
  • Develop and maintains an expert understanding of assigned customer’s organization including management and leadership teams.
  • Serves as a consultant to client organizations regarding services and staffing.
  • Responsible for measuring effectiveness and for continuous improvement to MSP on-boarding process.
  • Generates and delivers regular performance and SLA reporting to customer and teams.
  • Conduct or oversees training programs for client MSPs both in person and via web-conferencing.
  • Acts as an internal consultant to the organization regarding the application and utilization of current training and development plans.
  • Composes and/or edits training materials, guides, handouts, reports and programs.
  • Works directly and indirectly with teams to maximize client goals.
  • Serves alongside other client services managers to meet the needs of MSP customers.
  • Responsible for the financial management of the programs and projects.
  • Responsible for all reporting requirements to the client and internal reporting.

 
Qualifications
 


  • BA/BS degree .
  • 3-5 years Account Management/ MSP or Staffing Operations
  • 2-4 years Project Management Experience
  • Ability to produce and maintain documentation of information security systems using a variety of tools (i.e. Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft SharePoint, etc.)
  • Project Management Tools
  • PMP Certification preferred.
  • Certification and/or experience working in an ITIL or IT Service Management environment preferred.

 
Travel:
 
Ability to travel up to 20%, when needed.
 



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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