Job Summary

Network Communication Technician-Charleston, SC

  • Location:
    Charlottesville, Virginia
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

A NOC Technician job in Charleston, SC is available through Modis. In this role, our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
NOC Technician job responsibilities include:
• Prepares written executive level incident notifications
• Travel will be necessary to collaborate with the team in Washington
• Part of a Team that delivers 7x24x365 application and service availability for applications hosted on multiple client sites and external environments
• Individuals receive and act upon all alerts for responsible infrastructure and applications within the target SLA times (2 minute response, 5 minute communication, 15 minute restore)
• 7x24x365 utilizing both direct and on-call support Coordinates and leads cross-functional teams via group telecon, individual engagements, email and other correspondence
• Determines impacts to customers, correlation to potential causes and executes low level mitigations
• Initiates engagement of resources to support service restoration
• Minimum skill level requires proficiency at speaking, reading, and writing in English at a level that is equivalent to a technical bachelor’s degree.
• Individuals must be flexible to changing shifts and times
• Requires ability to maintain a network of and work effectively with diverse individuals and teams
• Must have ability to escalate when support teams are not performing to established OLAs
• Must have expertise with Incident and Problem Management
• Must be able to understand complex IT architecture and infrastructure
• Must have the ability to work on-site and virtually in a high-stress environment utilizing standard IT tools (Blackberry, Laptop, MS Office Apps, etc)
• Must support on-call to 2nd and or 3rd shifts on days of shift.
• This is an additional ~20 hours to their 40 hours of shifted work and requires ability to get on-line to support incidents within 5 minutes of receiving alert
If you are interested in this NOC Technician job in Charleston, SC then please click APPLY NOW. If you have questions about the position or would like more information please contact Matthew Levy at 303-968-1304 or by email (Email Address Withheld by Request)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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