Job Summary

NETWORK ENGINEER II

  • Location:
    Bothell, Washington
  • Job reference:
    US_EN_3_106078_309276
  • Category:
    Engineering
  • Contract Type:
    Contract/Temporary

A Network Engineer Job in Bothell, WA is available courtesy of Modis Engineering. Candidates must have at least CCNA knowledge, must have solid understanding of TCP/IP, DNS, DHCP, VPN technologies, diverse network access methods, and networking components.

Network Engineer Job Responsibilities:
For RSN problems that cannot be resolved by the Global Customer Services (GCS) Tier 1 Helpdesk team, the issue may be escalated to Remote Service Solutions (RSS) Network Engineer Tier 2. The Tier 2 support team comprises specialist engineers with skills in particular areas of technology. This team responds to complex networking and application problems and may need to escalate some problems to vendors or work with Health Care Facilities (HCF) to determine root cause and resolution. Tier 2 will be responsible for network problem resolution, applications technical support, Knowledgebase input and maintenance, and overall customer satisfaction resolution for Philips Remote Services (PRS).

Network Engineer Tier 2 is responsible to provision all sites and systems for PRS, they will work within SLA and deliver excellent customer service to our internal and external customers.
In this role, you will help us achieve our goal of connecting our medical devices in the field to our world-class remote service centers by applying your skills in network design and troubleshooting in order to improve the speed and efficiency of our customer service organization. A significant portion of your time will be spent in interacting with Philips field service personnel as well as hospital IT personnel in order to successfully connect Philips equipment to the RSN. Finally, you will be responsible for overall network uptime and connection oversight in order to quickly resolve issues with the network environment.

Knowledge and Duties include:
• Strong understanding of moderate to advanced network principles and Internet architecture.
• Strong understanding of TCP/IP, Subnetting, DNS, and DHCP
• Strong understanding of network access methods including Cellular, ISDN, wired/wireless, xDSL, T1, DS3
• Strong understanding of VPN technologies
• Moderate to advanced knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software)
• CCNA Minimum knowledge
• Expertise with spreadsheets and data analysis tools is required
• Excellent analytical and problem solving skills
• Excellent root cause troubleshooting skills
• Excellent oral and written communication skills
• RSN Documentation - Improve RSN knowledgebase by documenting infrastructure, and providing the field with RSN technical requirements
• Training – Continuing education to the field on RSN connection troubleshooting and configuration
• Operations – 99.5% uptime of Network. Contribute to the overall performance, stability, and uptime of the Remote Services Network
• Tier 2 Networking Helpdesk – Respond to Escalated Clarify tickets within SLA
• Proactive Site Connections - Contact HCF IT to help resolve connection issues

Education & Training:


High school Diploma or GED required
Higher education and certifications are a plus

Pay Rate: $37+ / hour (big range based on experience)

If you are interested in this Network Engineer Job in Bothell, WA then please click APPLY NOW. For other opportunities available at Modis Engineering go to www.modis.com.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled
W-2 Candidates ONLY**


For RSN problems that cannot be resolved by the Global Customer Services (GCS) Tier 1 Helpdesk team, the issue may be escalated to Remote Service Solutions (RSS) Network Engineer Tier 2. The Tier 2 support team comprises specialist engineers with skills in particular areas of technology. This team responds to complex networking and application problems and may need to escalate some problems to vendors or work with Health Care Facilities (HCF) to determine root cause and resolution. Tier 2 will be responsible for network problem resolution, applications technical support, Knowledgebase input and maintenance, and overall customer satisfaction resolution for Philips Remote Services (PRS). Network Engineer Tier 2 is responsible to provision all sites and systems for PRS, they will work within SLA and deliver excellent customer service to our internal and external customers. In this role, you will help us achieve our goal of connecting our medical devices in the field to our world-class remote service centers by applying your skills in network design and troubleshooting in order to improve the speed and efficiency of our customer service organization. A significant portion of your time will be spent in interacting with Philips field service personnel as well as hospital IT personnel in order to successfully connect Philips equipment to the RSN. Finally, you will be responsible for overall network uptime and connection oversight in order to quickly resolve issues with the network environment. Knowledge and Duties include: • Strong understanding of moderate to advanced network principles and Internet architecture. • Strong understanding of TCP/IP, Subnetting, DNS, and DHCP • Strong understanding of network access methods including Cellular, ISDN, wired/wireless, xDSL, T1, DS3 • Strong understanding of VPN technologies • Moderate to advanced knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software) • CCNA Minimum knowledge • Expertise with spreadsheets and data analysis tools is required • Excellent analytical and problem solving skills • Excellent root cause troubleshooting skills • Excellent oral and written communication skills • RSN Documentation - Improve RSN knowledgebase by documenting infrastructure, and providing the field with RSN technical requirements • Training – Continuing education to the field on RSN connection troubleshooting and configuration • Operations – 99.5% uptime of Network. Contribute to the overall performance, stability, and uptime of the Remote Services Network • Tier 2 Networking Helpdesk – Respond to Escalated Clarify tickets within SLA • Proactive Site Connections - Contact HCF IT to help resolve connection issues

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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