Job Summary

Network Engineer job Atlanta GA (100633)

  • Location:
    Atlanta, Georgia
  • Job reference:
  • Category:
    Network Administrator
  • Contract Type:

Are you interested in working for the #1 Healthcare company in America?
Are you authorized to work in the U.S. without sponsorship?  (We are unable to work C2C all employees must work W2).
Senior Monitoring Operations Center Engineer
Receiving and resolving Tier 1 and Tier 2 customer requests via Phone, email, monitoring and ticketing systems of records and acting to:
- Escalate alerts to appropriate personnel to reduce performance, availability and time impact to consumers of IT services.
- Perform initial troubleshooting of received Alerts/Tickets using deductive reasoning to triage and rapidly determine the accuracy, scope and impact of a noted event and to “rule in/out” layers of the technology stack as potential causes for any service disruption noted through any communication medium.  
- Invoke and where necessary, provide thought leadership on “recovery bridges” established to address service disruptions noted in the environment.  
- Create and publish periodic health status reports verbally, through email and other publication methods showing health of the environment and effectiveness of monitoring tools.  
- Work with other 7x24x365 NOC & Command Center organizations, dispersed geographically and culturally, to coordinate detection of issues and driving resolution through collaborative team based methods.  
In addition to this general description the following knowledge, skills and abilities are important for candidates for this position and will be evaluated on an individual basis.  
Top 3-5 Daily Responsibilities:
1. Address alerts per procedures.
2. Validate monitoring tools are working correctly.
3. Respond to e-mails in a timely manner.
4. Maintain a clean work environment.
5. Participates in change management activities.
6. Participate in recovery bridges to help drive timely resolution of problem conditions noted.  
Top 3-5 Skills:
1. Available to work Day, Night, and weekend shifts.
2. Login and out of applications and systems appropriately.
3. Ability to work independently and collaboratively
4. Familiar with ping, nslookup, and traceroute.
5. Ability to follow instructions.
6. Must be detail oriented.
7. Ability to assess faults, priorities, respond and escalate accordingly.
8. Excellent verbal and written communication skills, particularly in settings where an executive audience is present (e.g. maturity in situational and contextual awareness and communications).
9. Train others based on instructions / documentation.
If you feel that you are a great match for this opportunity, please apply directly or feel free to contact Bryan at 303-474-2071.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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