Job Summary

New Customer Service Representative needed in Bowling Green, KY!

  • Location:
    Bowling Green, Kentucky
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A new Call Center Customer Service Representative is needed in Bowling Green, KY!
Pay rate: $11-$12 an hour
Location: Louisville Rd. Bowling Green, KY
Hours: Monday- Friday 7AM-8PM CST (Most shifts will be 11:00-8:00PM)
Description of duties:
Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.
Contractors will be servicing all incoming mortgage customers. There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc. Contractors will assist in the set-up of an online payments and account, unlocking website account, sending documents customer may want year end, statement, release etc.
Right now this team is dealing with the recent hurricanes that have hit property owners. This can involve talking with them about insurance and payment options as well.
This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, answer any questions that they may have.

  • Excellent customer service and communication skills
  • Ability to quickly gain knowledge of all assigned products
  • Ability to solve problems rapidly
  • Good keyboard and PC skills using word processing and spreadsheet software
  • Call Center experience preferred
  • Professional telephone demeanor.
  • Flexibility with shift work is available per candidate basis, post training
  • Some heavy volume days this team will do mandatory 30 min lunches to help with volume and ask for volunteers for extra hours

If you meet these requirements and are interested in the position, please submit your most up to date resume ASAP!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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