Job Summary

NM 7594 Technical Support Analyst

  • Location:
    Franklin , Wisconsin
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_3_106080_319883

A Technical Support Analyst job in Milwaukee, WI is available through Modis. Experience with using and supporting MS Office and Outlook is required. In this job, you will be responsible for troubleshooting remote hardware, custom and commercial software, and connectivity issues.

Technical Support Analyst job responsibilities include:
• Take an average of 25 calls per day as the single point of contact for technical issues
• Support MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications
• Adhere to Key Performance Indicators (KPI’s), which include adhering to your schedule (especially attendance), talk time, quality and customer service
• Provide support in a multi-channel environment (telephone, on-line chat, etc.).

QUALIFICATIONS:
• At least 1 year of first level help desk call center experience
• Experience with using and supporting MS Office and Outlook is required.
• Experience supporting Office 365 is a plus
• Experience using Cherwell (or similar system) for ticket creation

If you are interested in this Technical Support Analyst job in Milwaukee, WI then please click APPLY NOW. If you have questions about the position please contact Paul Schauwitzer at paul.schauwitzer@modis.com.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement