Job Summary

Operations Engineer

  • Location:
    Jacksonville , Florida
  • Salary:
    40 $ - 43 $ / Hour
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:

Operations Engineer (Contract to Hire)
Job Description:
Ensure Data Center services where appropriate as described in Service Catalog are available for performance and operation is reliable and compliant with the respective SLAs; Services must be compliant with internal and external audit requirements and local regulations.
Responsible for the design of application infrastructure. Working closely with the Solution Specialist to understand the Application Blueprint of the solution and then document the technical detail to realize the solution infrastructure, in line with Architecture standards. Implement the Data Center consolidation strategy in coordination with the IT Strategy & Governance organization and execution.
Develop and build data center services in accordance with global IT initiatives and or local needs
Manage and drive potential outsourcing partners to deliver the right quality of services and collaboration.
Primary Responsibilities:

  • Define and manage the local Data Center services in North America
  • Direct the teams who deliver data centers services
  • Manage data center capacity and availability according to demand; take appropriate action to ensure infrastructure is covering business demand by establishing capacity management discipline with a demand/supply process
  • Act as the prime interface for senior management in terms of Data Center and Group Services escalations for the country
  • Responsible for all Data Center operation activities in North America.  
  • Ensure IT services and infrastructure are continuously monitored and controlled; ensure day-to-day routine tasks related to the operation of infrastructure components and applications are executed
  • Report to the Data Center Operations Manager all Data Center activities in North America
  • Ensure required level of expertise is available to handle Major Incident situations
  • Manage and review KPI’s and SLA’s report of underpinning contract supporting the local Data Center
  • Make sure organizational policies and procedures are followed by suppliers and teams delivering Data center.
  • Ensure the efficient implementation of the Backup processes, so that the company’s data is safeguarded with regular backups and archives which are regularly tested for validity, authentication and security; the process should ensure that restored data is made available as and when it is needed in an efficient manner
  • Ensure detailed Technical Designs are created as required and delivered, which reflect architectural, security, performance, scalability, and reliability requirements
  • Establish and ensure continuous improvement for service delivery.

Technical Environment:
OS:  Windows; Linux, AIX, HP/UX; VMware
DB: SQL, Oracle
ERP: PeopleSoft, Oracle
Other: Citrix, Exchange, SharePoint
Familiarity with: Oracle SOA, Tibco, Powerbuilder, MS Silverlight, Informatica, Decision Studio, Microstrategy, Weblogic, Sitecore, Autosys
Personal Attributes:

  • Strong team player
  • Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
  • Experience with and sensitivity for different cultures
  • Ability to act under strong pressure and to manage efficiently crisis situations
  • Strong leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance
  • Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

Education & Training:
Bachelor degree preferably in a technical subject or any comparable education
ITIL 3 certification
Project Management education and experience

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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