Job Summary

Optical and IP Customer Support Engineer

  • Location:
    Richardson , Texas
  • Category:
    IP Telephony
  • Contract Type:
  • Job reference:

We are looking for Optical and IP Customer Support Engineer for one of clients based in Richardson, TX. This is a long-term contract role with a very high possibility of conversion so if you wish to make a career with a Fortune 500 company, here is your chance. APPLY NOW!!

The role has the following responsibilities:

-- Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers
-- Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
-- Act as a technical expert and provide support on a world-wide basis
-- Work on problems of diverse scope where analysis requires evaluation of identifiable factors
-- Provide technology/product/troubleshooting training and intellectual property material as required
-- Act as focal point for large account network problem resolution
-- Effectively utilize moderate to complex lab setups to recreate and solve problems
-- Submit complete and correct defect reports in area of expertise
-- Interact across TAC teams and development teams at peer level
-- Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
-- Report to Manager, Technical Support

Minimum Qualifications

-- 2+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc)
-- 2+ years working knowledge of Networking industry, products and protocols
-- Strong analytical and troubleshooting skills


-- BS in CS or EE or equivalent, or 4-7 years experience related to the position

Desired - Spanish or Portuguese speaker

If interested, APPLY NOW or send your resume to Altenattively, you may call Arina at 469 287 3001 for a confidential discussion.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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