Job Summary

Patient Collections and Account Representative

  • Location:
    Pasadena , California
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:

Are you interested in working for a company that is a leader in the healthcare industry??
Are you authorized to work in the U.S. without sponsorship?  (We are unable to work C2C all employees must work W2).
Patient Billing and Reconciliation Representative in Pasadena, CA
This position is responsible for resolving North, South, and Out of Region customer's billing issues / disputes within the collections call center and research environment. Skills required include analyzing account data, research and verification utilizing multiple systems, multi-tasking and communicating with internal and external customers. Also, resolves outstanding receivables through direct payment, payment negotiation, bad debt write off, revenue reversals and agency assignment for Self-Pay accounts.
Basic Qualifications:
• Minimum two (2) consecutive years of customer service experience within the last four (4) years.
• Minimum two (2) consecutive years of collector or biller experience within the last four (4) years.
• High school diploma and/or GED.
Additional Requirements:
• Knowledge of billing and collection rules, regulations and other pertinent payer specific requirements.
• Proficient with patient accounting and computerized collection systems and use Windows operating system and Microsoft Office Applications (WORD, EXCEL, etc.).
• Ability to read, write and perform mathematical computations at a high school level.
• Above average active listening, communication (verbal and written), and persuasion skills, along with exceptional customer service skills.
• Must be able to sit at a computer screen and keyboard for extended periods of time.
• Ability to lift 10 lbs.
• Ability to handle rapid and high incoming call volumes for extended periods of time and use a headset.
• Ability to work well in a team environment and within the Labor Management Partnership guidelines and effectively participate in Unit Based Teams.
Preferred Qualifications:
• Customer service experience in a call center environment preferred within a healthcare environment.
• AA degree in business, or certification in insurance billing or collections issued by an accredited institution.
• Knowledge of all health care collections lines of business.
• Multi-lingual.
• This is an on-call position; days and hours may vary according to department needs.
• On Call as needed Mon-Fri between 8 to 5:15 pm
• Between 16-40 hours weekly. However, 16 hours are not guaranteed.
• 4-6 weeks training to start full-time. All contractors must start together.
• MUST BE AVAILABLE Monday, Tuesday and Friday’s, no exceptions.
• temp-to-hire after 6 months, based on performance
• must be okay with On-call, part-time or full-time, depending on business needs.
Testing information:
Candidates are required to take a Basic Computer Literacy Assessment. This assessment must be taken in person, and they must bring a valid photo ID, such as a DL or ID. Candidates must score 75 to pass with a max of 2 tries in 1 year.
MUST go to the HR OFFICE to take the test before the interview. Instructions will be provided.  
If you feel that you are a great match for this opportunity, please apply directly or feel free to contact Josh at 303-222-2461.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire”

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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