Job Summary

PC Support Refresh Technician II Job in Syracuse, NY

  • Location:
    Syracuse, New York
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

PC Support Refresh Technician II Job in Syracuse, NY
We here at Modis are seeking a qualified and passionate candidate for this job opportunity as a
PC Support Refresh Technician II Job in Syracuse, NY. Modis is a top tier international IT staffing company working to find the right candidates for our client: a leading enterprise-level company in the IT industry.

  • Syracuse, NY 13212

Job Requirements:

  • Upstate Syracuse demand
  • Requires the technician to perform Refresh project support, documentation, deployments and asset management.
  • This tech will be lead for asset staging, remote hypercare support, address escalated issues from Project management team Network and site access to National Grid environment.
  • Travel is required near Syracuse if needed.
  • Tech needs to be familiar with Lenovo assets running Win7, office and Lync environment, checkpoint FDE.
  • SCCM software center deployments.
  • Identifying users build to ensure refreshed assert has all printers, mapped drives, applications and data transferred.
  • Experience with transfer tools a plus (i.e. USMT).
  • Maintain flawless records of old & new assets.
  • High School Diploma with 3 to 5 years’ experience.

Main Responsibilities:

  • Provides basic troubleshooting assistance and ticket resolution for personal computer users.
  • Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
  • Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
  • Recommends hardware solutions regarding personal computers in assigned areas.
  • Assists with computer studies, projects, and implementation of policies throughout area of assignment.
  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
  • Experience working with personal computer hardware, software, systems, local area networks and terminology.
  • Good organizational and problem solving skills. Ability to operate computer peripherals including monitors, printers and scanners.

Is this job tailored just for you? Our client is ready to begin interviewing for this job, so please upload your most recent resume and apply today and look out for a preliminary phone screen from a 303 area code if you are looking to further your career in the IT industry!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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