Job Summary

Product Manager

  • Location:
    Durham, North Carolina
  • Job reference:
  • Category:
    Project Manager
  • Contract Type:

We are looking for a Senior Product Manager to work for one of the most sought out places of employment in the Triangle!
As Product Manager, you will have complete ownership of delivery of the customer engagement platform to CC-CS. This is currently an in-house solution that is expected to be replaced by Gainsight. You will drive priorities, features and functionalities, and roadmap for in-house tools to meet near term business objectives, while also driving priorities, features and functionalities, and roadmap for our Gainsight implementation, and carefully managing functionality gap between them until Gainsight is in place. You will collaborate with CC-CS, Gainsight, marketing automation vendors, consultants, data science teams, growth analytics teams, and other third parties.
Must Have Skills:
• 5+ years of product management for a product company, ideally B2B SaaS. MBAs welcome but not required
• Familiarity with modern / agile software development practices used to build and deploy web and mobile applications.
• Strong analytical capabilities. You excel at and enjoy building models and decomposing complex structures into useful primitives
• Strong understanding of technical terminology and business processes in order to translate & aggregate complex process requirements into work flows and complex data into key actionable insights
• Passion for and track record in applying sophisticated analytics to solve complex business problems and optimize existing processes
• Excellent written and verbal communication skills with relevant experience in presenting ideas and data to senior leadership to guide decision-making
• Excellent planning, prioritizing, and organizational skills. Self-managing/motivating with the ability to balance competing priorities in a dynamic environment
• Demonstrated ability to lead multidisciplinary teams and projects
• Agile PM experience
• Customer Success experience a plus
Previous Cisco experience is a huge plus!
The ideal candidate will be self-directed; have a strong background in analysis and strategy; be an exceptional collaborator, and have a track record of using insights to influence business outcomes.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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