Job Summary

Project Risk Manager Job in Sane Jose, CA

  • Location:
    San Jose, California
  • Job reference:
  • Category:
    Project Manager
  • Contract Type:

Project Risk Manager Job in Sane Jose, CA
We are seeking a Product Risk Project Manager to manage special projects for the Customer Experience organization.
The person we are seeking must be self-motivated and have proven experience influencing and communicating effectively across all levels of the company, from individual business unit managers to executive management. He or she should have proven ability to build relationships/partnerships and work cross-functionally to drive time sensitive deliverables.
Job Description:
The Product Risk Project Manager will be responsible for executing and managing the following areas across the Customer Experience (CE) organization:
• Build-out of an Outsourcing Register & closure of any materials gaps
• Define Service Level agreements for relevant areas impacted
o Provide Product services data for the Outsourcing Register. Work with business units across CE to collect data for the MAS Outsourcing Register and requisite documentation.
o Identify the full catalogue of Service Activities, and then determine which to prioritize for defining.
o Update the Service Level Agreement (“SLA”) language. This includes the Distribution Agreement to regulated markets and Global MOUs with the remaining markets.
• Support special projects and initiatives: special projects vary from strategic initiatives to day-to-day operations. Support needs will vary by project and will require strong project management, analytical and problem solving skills, excellent written and verbal communications, and ability to multi-task and prioritize effectively.
o Be the point-of-contact for each of the projects and provide regular project status updates to insure stakeholders are informed
o Mobilize the necessary resources to meet each project’s requirements
o Partner with the business units to manage project deliverables
o Engage cross-functional stakeholders and build relationships at various levels of the organization to effectively manage expectations and project timelines
o Document and maintain project related information to ensure full transparency
MS/MBA degree or equivalent and 9+ years relevant experience in payment industry, financial services, management consulting firms and/or project management or 10+ years related experience if without MS/MBA degree.
Knowledge, Skills, & Responsibilities:
• Must be detail-oriented, conscientious, thorough and accurate
• Must be self-motivated
• Must be able to step back and analyze at a broader level, while still being detailed oriented, conscientious, thorough and accurate
• Strong interpersonal skills, diplomacy, and client service oriented attitude and mindset
• Proven ability to work effectively cross-functionally
• Ability to work globally and cross-functionally and lead change in a fast paced environment
• Proven ability to function well independently as well as in a team
• Be comfortable in a fast paced and dynamic environment with a high degree of accuracy
• Comfortable working in a fluid environment where roles and responsibilities are still evolving
• Proven experience identifying/evaluating/managing risk and collaborating to drive issue resolution in partnership with key stakeholders
• Good project management and reporting skills
• Ability to prioritize deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly and manage multiple initiatives simultaneously to drive projects to completion and deliver quality materials under tight deadlines
• Ability to facilitate group discussions and run meetings
• Ability to handle multiple projects under pressure
• Well-developed sense of urgency and follow through
• Ability to resolve complex issues and settle disputes equitably
• Ability to determine when to escalate to management and identify the right stakeholders for decision making
• Excellent written, oral and presentation skills with a strong ability to clearly communicate via PowerPoint documents and present information to all levels
• Proficient with tools such as Power Point, Microsoft Project, MS Word, Excel, Access and Visio
If you think you are a great fit for the Project Risk Manager Job in Sane Jose, CA then please apply today!

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