Job Summary

Regional IT Manager

  • Location:
    Jacksonville, Florida
  • Salary:
    35 $ - 38 $ / Hour
  • Job reference:
  • Category:
    IT Management
  • Contract Type:
    Contract/Temp to Hire

Modis is looking for a Regional IT manager with 3+ years’ experience in remote deskside support, helpdesk, infrastructure and support activities in multi-user network environments. The Regional IT Manager is responsible for the day to day site management of internal and external systems health. Responsible for managing the intake of on-site tickets for users with the highest level of Customer Service and maintaining a team that does the same. The Regional IT manager is responsible for the continuous monitoring and management of the networks, systems and order management of the region to ensure issues are received/acknowledged and processing procedures are followed.
Key Attributes:
• Professional experience working in multiple IT-related roles, including some type of infrastructure support.
• Proficiency with desktop OSs, including Windows 7, 10 as well as MAC OS.
• Proficiency in Office 365 & other MS Office applications (Office 2010-2016) in a business environment.
• Familiarity with Windows Domain environments
• Troubleshooting skills/knowledge, including network issues, printers, and scanners.
• Familiarity with common business office devices, including printers, scanners, fax, and multi function devices.
• Proactively monitor issues and ensure ITIL processes are followed along with meeting customer service level requirements.
• Familiarity with networking equipment: routers, firewalls, wireless devices & switches.
• Service Now Experience a plus.
• Manage the issues, if necessary, with 3rd party vendors.
• Must be organized and detail oriented.
• The ability to understand and follow established business practices.
• Exercise the highest level of confidentiality and ethical standards.
• Willingness to do other team projects as needed.
• Lead a team of 5 individuals or more.
Required Skills
2+ years of experience in IT Management
Experience or knowledge of ServiceNow, SolarWinds, PRTG, Pager Duty or other monitoring solutions preferred
Knowledge of concepts and the use of Active Directory and Office 365 Exchange Management tools
2+ years of experience in a IT deskside Support environment     
Excellent customer service skills required.
Some knowledge of data and / or voice transport technologies, topologies, standards and infrastructure are desirable.
Excellent oral and written communication skills
Experience using ERP, trouble-ticketing and service management systems preferred
Interpersonal skills with the ability to work well with others
Ability to be effective at various levels of internal and external customers.
Organizational and problem-solving skills.
Ability to work under pressure
Ability to multi-task and to perform intangible duties
Ability to work up to 12-hour shift patterns based upon a 24X7X365 operation as needed
Ability to be flexible with work schedule based upon a 24X7X365 operation as needed

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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