Job Summary

REMOTE DESK TOP SUPPORT ON SITE JOB IN PLANO, TX.

  • Location:
    Plano, Texas
  • Job reference:
    US_EN_6_21701_60034735
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

REMOTE DESKTOP SUPPORT ON SITE JOB IN PLANO, TEXAS
 
LOCATION: Plano, Texas, 75024
 
This will be a Help Desk environment for multiple end clients so candidates must have a diverse skill set.
 
If you have at least 2 years desk top support experience and enjoy offering your technical support to others, this just may be the job for you! Please see the below job description.
 
MAIN REQUIREMENTS
• Active Directory and VPN are a must
• High School Diploma
• Troubleshooting skills-Need to know what questions to ask to get to the root of the problem quickly
• Windows/Outlook software support
• Desktop Support Experience
• Remedy ticketing system preferred, but other ticketing systems will be considered
• A+ certification is preferred
• Flexibility since the processes may change on a day-to-day basis depending on the client they are working with and what the client’s needs are
• Moldable
• Able to take direction
• Multitasking
• Good attendance (there is a point system)
• Ability to thrive in an up-tempo high stress environment
 
MAIN RESPONSIBILITIES
• Provides technical support to users for basic computer related technical problems.  
• Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
• Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
• Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.  
• Resolves and/or refers more complex technical problems through a defined escalation process.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
• Experience with solving computer related problems.  
• Experience with company products, operation systems and escalation policy.  
• Good communication, interpersonal and organizational skills.  
 
If this sounds like the job for you, please apply with your most up to date resume! Be on the look out for a 303 area code after you do apply. Thank you for your time!
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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