Job Summary

Remote Help Desk Technician- San Francisco, CA

  • Location:
    San Francisco, California
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

A top multinational IT Service Provider is looking to fill a Remote Help Desk Application Support position with work from home opportunities available.
Candidates can work from home from anywhere in the US.
• High School Diploma or GED
• 3+ years of experience in a technical support environment
• Active Directory and VPN are highly preferred
• Experience with DCAC and UNIX is preferred
• Troubleshooting Skills-Need to know what questions to ask to get to the root of the problem quickly
• Good phone communication skills
• Windows/Outlook software support
• Moldable
• Able to take direction
• Multitasking
• Good attendance (there is a point system)
• Ability to thrive in an up-tempo high stress environment.
• Provides technical support to users for basic computer related technical problems.  
• Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
• Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
• Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.  
• Resolves and/or refers more complex technical problems through a defined escalation process.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
• Experience with solving computer related problems.  
• Experience with company products, operation systems and escalation policy.  
• Good communication, interpersonal and organizational skills.  
Is this job tailored just for you?  Our client is ready to begin interviewing for this Remote Help Desk Application Support job, so please upload your most recent resume and apply today!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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