Job Summary

Renewals Specialist

  • Location:
    San Francisco, California
  • Job reference:
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Modis is looking for a Renewals Specialist in San Francisco, CA to join our clients' Cloud Security Team!
No Corp to Corp at this time Please!
The Renewals Specialist is responsible for processing customer renewals for auto-renewal subscriptions as well as helping migrate customers to our clients' ordering platform. You will ensure high customer satisfaction during the renewal cycle, ensure a high-level of data accuracy, and partner with the renewals account managers to provide a seamless customer interaction.
¿ Execute all phases of subscription renewal lifecycle to include notifying customers of renewal, creating quotes, and closing renewals opportunities for accounts under $10,000 in value with an auto-renewal.
¿ Notify and assist customers with migrating to our clients' ordering platform at the time of renewal.
¿ Pass upsell and product information requests to renewals account managers.
¿ Ensure invoice accuracy and work closely with Finance to make sure payment is collected.
Education & Experience:
¿ Excellent verbal (via telephone) and written (via email) communications skills
¿ Highly detailed oriented with the ability to manage a large volume of accounts, tasks and responsibilities
¿ Strong customer service, listening and presentation skills
¿ Bachelor's Degree or equivalent experience
¿ Experience with SaaS-based applications and services preferred
¿ Experience working with preferred
¿ Self Starter / High Energy / Positive Attitude / Customer Focused

Apply Below!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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