Job Summary

Road Side Assistance CSR in Stevens Point, WI

  • Location:
    Stevens Point, Wisconsin
  • Job reference:
    US_EN_6_21701_59771581
  • Category:
    Customer Service (non-IT)
  • Contract Type:
    Contract/Temp to Hire

Road Side Assistance CSR in Stevens Point, WI
 
Description:
 
Travel Assistance Coordinator


  • The key responsibilities for this position are handling incoming calls from various clientele; providing services including identity theft, concierge, worldwide assistance, and emergency travel assistance; case documentation, research, and follow up; assisting with air, car, and hotel accommodations as well as assist with reserving flights for medical emergencies.

 
Job Requirements:

  • Qualified candidates must have prior customer service, be able to think out of the box, think quickly on their feet, and able to respond to high end clientele.
  • Must be organized, thorough, good problem solvers, and able to deal with atypical situations. Must have superior communication skills.
  • Must have the ability to solve complex problems within an established protocol of procedures and possible solutions.
  • Must have travel experience. 1-2 years customer service experience.
  • Travel Industry and Geography knowledge is helpful.
  • They do not get a high volume of calls, but take pride in make sure every caller is taken care of, and is given the assistance they need as soon as possible.
  • We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 
we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives
 
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement