Job Summary

SENIOR ASSISTANT COMPUTER SUPPORT JOB IN TUSCON, AZ

  • Location:
    Tucson, Arizona
  • Job reference:
    US_EN_6_21701_61393989
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

HIGH LEVEL HELP DESK JOB IN TUSCON, AZ.
 
A top multinational IT Service Provider is looking to fill a
high level Help Desk Technician Job at their Tuscon, AZ location.
 

Tuscon, AZ. 85756
 
MAIN REQUIRMENTS


  • High School Diploma
  • iOS experience is a plus
  • Microsoft Office 365
  • Microsoft Windows
  • System Center Configuration Manager (SCCM)
  • VPN

 
MAIN RESPONSIBILITIES

  • Acts as customer service lead/account specialist
  • Provides back-up assistance on other accounts
  • Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met
  • Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems
  • Resolves or refers highly complex technical problems as appropriate
  • Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved
  • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates

 
If this sounds like the perfect job for you, please apply today with your updated resume!
 
 
 
 



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