Job Summary

Senior Assistant Computer Support

  • Location:
    Tucson, Arizona
  • Job reference:
    US_EN_6_21701_61388245
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Senior Assistant Computer Support
 
A top multinational IT Service Provider is looking to fill a Help Desk Technician Job at their Tucson, AZ location.
 
Modis is Adecco Group's premier IT recruiting firm, working exclusively with the Fortune 500's hottest technology companies to connect today’s top talent to the most coveted IT opportunities. Have the opportunity to work and grow with a large fortune 500 company! We are looking for someone who welcomes the ability to multitask and solve user support problems to ensure great employee satisfaction.
 
Competitive Pay!
 
Location: Tucson, AZ
Zip Code: 85706
Duration: 6 Month Contract to Hire
Hrs/Wk: 40.00
 
Main Requirements
• High School Diploma with at least 2-4 years’ experience
• Tech Support Experience
• Help Desk Experience
• Supporting Custom Software
• Strong Troubleshooting Experience
• Expert Customer Service Experience
• Ticketing system experience
• IOS Experience
• VPN
• SCCM
• Microsoft 365
 
Main Responsibilities
• Provides technical support to users for moderately complex computer related technical problems on a primary account
• Acts as customer service lead/account specialist
• Provides back-up assistance on other accounts
• Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met
• Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems
• Resolves or refers highly complex technical problems as appropriate
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved
• Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates
 
Is this job tailored just for you?  Our client is ready to begin interviewing for this Senior Assistant Computer Support role in Tucson, AZ so please upload your most recent resume and apply today!
 


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